Village life in the heart of London
Call Us: +44 (0)20 7221 2288

FAQ

What is included in the rent?

All of the utility bills (water, gas and electricity) plus broadband internet.

Am I responsible for any bills?

No. All utility bills are included in your rent (water, gas, electricity) along with broadband internet. However, please note that council tax and TV license is not included in some cases.

Is there a telephone (landline) supplied in the property?

No line or handset is provided but mobile phone reception in London is very good.

Are the studios furnished?

Yes, all apartments are fully furnished with bed, sofa, wardrobe, coffee table and in most flats dining table and chairs or breakfast bar. All flats benefit from flat or curved screen TV.

How much deposit do I need to pay before I move in?

You will need to pay 1 month’s rent in advance and 4-6 week’s security deposit along with the applicable fees.

What is a holding deposit?

When you reserve an apartment with Hampstead Apartments, we levy a holding deposit to secure your reservation. On commencing your stay, this holding deposit is used towards your security deposit. Should you change your mind and decide not to go ahead with renting the property, you will lose this money and it will be credited towards the landlords costs of re-renting the property. The reason for paying the holding deposit therefore is to show your financial commitment to renting the property and in return it is taken off the market.

How much is the holding deposit?

The money you need to pay in order to secure the property amounts to 2 weeks of rent.

What is a security deposit?

The security deposit is the equivalent of 4-6 weeks rent, held in case of damage and then refunded to you at the end of your contract. By law, this is held in a separate client deposit bank account, and is also secured with TDS.

What is the difference between the holding deposit and the security deposit?

The holding deposit is the money you pay to reserve the property before your moving in date whereas the security deposit is the deposit we hold once you move in, for the duration of your rental period. The security deposit is kept to protect the landlord against any potential damages in the property.

How do I get my deposit back?

Your deposit is refunded within 10 working days of vacating the apartment.

Can the deposit be used as last months rent?

As the security deposit is held for protection against damages, it cannot be used towards paying your rent.

How do we pay rent?

You can pay by card, bank transfer or direct cash transfer into our account.

What method of payment can I use?

The following methods of payment can be used: UK debit cards, UK and International credit cards (a2.5% surcharge applies), Amex (a 4% surcharge applies), UK cheques and bankers drafts and bank transfers. If you require further information on any of the above, please e-mail info@hampsteadapartments.co.uk.

How do i calculate the rent?

It is a weekly rent, so multiple rent by 52 (weeks per year) and divide by 12 (months per year) . If your stay includes part of a month, you simply divide weekly rent by 7 and multiply by the number of days extra you stay.

Is my deposit secure?

By law, all rental agents must keep deposits in a secured, third party, client rental account. We use Tenancy Deposit Scheme

Do I need to pay to fix plumbing?

No, we will send a plumber to your apartment to fix the problem.

Who do we contact if there are any problems in the flat?

We provide all maintenence for our properties and therefore if you were to experience any problems during your stay, you simply call or e-mail us and we will deal with the situation.

Do I have to fix broken appliances?

No, we will fix any problems with any of the appliances in the apartment.

Who do i call in an emergency

During the daytime, call our team and out of office hours, please call the emergency number in your welcome pack.

Do I have to pay for damages

As with any rental property, we expect some wear and tear but if you damage something then you will be responsible for the repair. Let us know and we can help.

What ID do i need to rent an apartment?

We will need to see your original passport or EU ID card and your visa, where applicable.

Can I extend my stay?

Yes, we will be very happy to extend your stay. Please contact us three weeks prior to your contract expiry.

Can I book a room if I am overseas?

Yes you can. Pleae call us or submit an enquiry next to the property you are interested in and we will get back to you shortly.

How close to transport are your apartments?

All our London apartments are close to transport and within 5 minutes walk of a tube station

Need help?

If you can’t find what you need, please get in touch on +44 (0)207 221 2288 or use the form below and we will be delighted to help.

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